Our solutions are focused on setting businesses up for success.

By providing Business Process Outsourcing (BPO) for Energy Retailers, comprising Front and Back office solutions, combined with our Core product offering. This enables Energy Retailers to grow their business in a scalable way, while reducing the overall cost base for operational processes.

Front of

House Services

Our Inbound Call Centre Services offer customer activations and billing enquiries for embedded network providers.  We also provide businesses with ongoing system and business process improvement works and key industry projects.

We manage your daily inbound customer enquiries and complaint management via phone and email.  Our team are experienced with managing:
  • Billing queries
  • Payment enquiries
  • Credit and collections
  • Customer complaints
  • Issue escalation
  • Feedback

Back of

House Services

We help our Clients improve their reporting and billing functions which result in improved customer satisfaction scores, higher retention and reduced churn.

Our Back-of-House Services include:
  • Customer Activations & Transfers
  • Meter Data Management
  • End-to-end billing
  • Network and Billing Assurance
  • Payments Processing
  • Service Orders
  • Reporting
  • Management of B2B Transactions
  • Task & Exception Management
  • SME Energy Industry advice